Payment Policy – AstroHato

Effective Date: December 31, 2024

At AstroHato, we aim to make your shopping experience as seamless and secure as possible. Our Payment Policy outlines the various payment methods we accept, how we process payments, and any terms you need to be aware of when making purchases on our website. Please read this policy carefully before placing an order.

1. Accepted Payment Methods

We accept the following payment methods for purchases on AstroHato:

      • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
      • PayPal: You can also use PayPal for secure payments. Simply select PayPal at checkout and follow the prompts.
      • Other Payment Methods: We may offer additional payment methods in the future, which will be announced on our checkout page.

Please note that we do not accept payment via checks or money orders.

2. Payment Process

Once you select the items you want to purchase and proceed to checkout, you will be prompted to enter your payment details. Your order will be processed only after you have provided the necessary payment information and it has been successfully authorized. The steps are as follows:

      1. Review Your Order: Verify the items in your shopping cart, including quantities, prices, shipping details, and applicable taxes.
      2. Enter Payment Information: Enter your credit card or PayPal details as required. Ensure that your billing address matches the one associated with your payment method.
      3. Order Confirmation: After completing the payment process, you will receive an order confirmation email summarizing your order details, including the payment method, product(s) purchased, and the estimated delivery date.

3. Payment Authorization

      • Pre-authorization: When you place an order, the payment amount will be authorized with your bank or payment provider. However, we do not charge your card until the order has been processed and shipped.
      • Payment Verification: In some cases, we may need to verify the details of your payment method before completing the order. This may cause a slight delay in processing your order.

4. Currency and Taxes

      • Currency: All transactions are processed in US Dollars (USD).
      • Sales Tax: Sales tax will be applied to your order in accordance with state and local tax laws. The applicable tax rate will be calculated and displayed at checkout before you confirm your order.
      • International Orders: At this time, we do not support international orders. All transactions are limited to orders within the United States.

5. Payment Security

We take your security seriously. All payment transactions are processed using secure encryption technology to protect your personal and financial information. We work with trusted third-party payment providers who comply with the latest security standards, including PCI-DSS (Payment Card Industry Data Security Standard) compliance.

      • SSL Encryption: Our website is protected by SSL encryption to ensure that your payment details and personal information remain confidential during the checkout process.
      • Fraud Prevention: We take fraud prevention seriously and use various security measures to protect your payment information. In case of suspicious activity, we reserve the right to cancel or delay an order until it can be verified.

6. Payment Declines and Issues

      • Declined Payments: If your payment is declined, you will be notified immediately during checkout. Please double-check your payment details and ensure that your account has sufficient funds or credit.
      • Payment Errors: If you experience any issues or errors during the payment process, please contact our customer support team at info@astrohato.com or call us at (863) 993-2453 for assistance.

7. Payment Refunds

      • Refund Process: Refunds will be issued using the same payment method that was used for the original purchase. Once your return is processed, the refund will be credited to your account. Please refer to our Refund and Returns Policy for more details on how to initiate a return and receive a refund.
      • Refund Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider and bank processing times.

8. Order Cancellation

If you wish to cancel your order, you must contact us within 24 hours of placing your order. After this period, cancellations may not be possible, as the order may have already been processed or shipped.

9. Contact Us

If you have any questions or issues regarding payments, please feel free to reach out to us:

By making a purchase on AstroHato, you acknowledge that you have read, understood, and agreed to our Payment Policy.