Sales Policy – AstroHato

Effective Date: December 31, 2024

At AstroHato, we are committed to providing high-quality plants and exceptional service. Our Sales Policy outlines the terms and conditions under which we sell products, process orders, and deliver services to our customers. Please read the following carefully to ensure a smooth purchasing experience.

1. Ordering Process

  • Placing an Order: By placing an order with AstroHato, you are agreeing to the terms and conditions of this Sales Policy. You can place an order directly through our website at astrohato.com. You will be required to provide accurate and complete information to process your order.
  • Order Confirmation: After submitting your order, you will receive an order confirmation email detailing the items, prices, shipping address, and estimated delivery date.
  • Order Changes or Cancellations: If you need to make any changes or cancel your order, please contact us within 24 hours of placing the order. Once an order is processed, it cannot be modified or canceled.

2. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. While we strive to keep our inventory updated, there may be instances where products are out of stock or discontinued. If an item is unavailable after your order has been placed, we will notify you as soon as possible and offer a refund or substitute product.
  • Product Descriptions: We make every effort to accurately describe our products, including images, sizes, and colors. However, variations may occur due to lighting, display settings, and other factors. If you have any questions about a product, please contact us before placing an order.

3. Pricing and Payment

  • Pricing: All prices on AstroHato are listed in US dollars and include applicable taxes unless otherwise stated. Prices may vary based on product availability, promotions, or other factors. We reserve the right to change prices at any time, but once your order is confirmed, the price will be honored.
  • Payment Methods: We accept major credit cards, debit cards, and PayPal. Payment is processed securely through trusted third-party payment gateways.
  • Currency: All payments will be processed in US dollars. If you are purchasing from outside the United States, your bank or payment processor may charge conversion fees based on their policies.

4. Shipping and Delivery

  • Shipping Charges: Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order. We offer various shipping options to meet your needs.
  • Order Processing Time: Orders are processed within 1-2 business days after payment is received. Please allow additional time for holidays or high-demand periods.
  • Shipping Methods: We use reliable shipping carriers to ensure timely delivery. Once your order has shipped, you will receive a tracking number to monitor its progress.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are provided at checkout, but delays may occur due to factors outside of our control, such as weather conditions or carrier issues.

5. Sales Tax

Sales tax is applicable to orders based on the delivery address and in accordance with state and local tax laws. The appropriate tax will be calculated and added to your total during checkout.

6. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how to return items, request refunds, and exchange products.

  • Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will offer a replacement or refund based on your preference.
  • Non-Returnable Items: Certain items such as gift cards or personalized products may not be eligible for return or exchange. Please review product details before purchasing.

7. Customer Support

If you have any questions about your order, need assistance with product selection, or require further information, our customer support team is available to help.

  • Email: info@astrohato.com
  • Phone: (863) 993-2453
  • Address: 97 Wilson St, Norwood, Massachusetts (MA), 02062, USA

8. Changes to the Sales Policy

We may update or revise this Sales Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Please review the policy periodically to stay informed of any updates.